For accessibility leads, equity & inclusion leads, and frontline service teams ensuring services are proactively inclusive of digitally excluded and vulnerable groups.
Multi-language and multi-format access, embedded into service design rather than retrofitted.
| Half-Day | Full-Day | |
|---|---|---|
| Format | 3.5–4 hours, in-person | 6.5–7 hours, remote (two sessions) or onsite |
| Price (USD) | $7,000–$10,000 (+ travel) | $12,000–$15,000 (+ travel if onsite) |
| Pre-work | FGX 45 Q22, Q25, Q37, Q38 + accessibility compliance audit and language coverage map | Half-day pre-work + inclusion strategy, vulnerable cohort data, frontline channel coverage |
| Includes | Accessibility compliance scan, vulnerable cohort journey audit, language & format checkpoint, inclusive design principles workshop | Full inclusive design operating model, multi-language/format service roadmap, vulnerable cohort engagement plan, frontline & assisted-digital model, 90-day backlog |
| Outputs | Accessibility risk register, top 5 inclusion gaps, design principles, 90-day inclusion backlog | Inclusive design operating model, multi-language/format roadmap, vulnerable cohort engagement plan, 12-month inclusion roadmap |
Optional role-lens breakouts: Accessibility compliance · Multi-language & format · Vulnerable cohorts · First Nations & cultural inclusion · Assisted digital & frontline
Who it's for: Accessibility leads, equity & inclusion leads, service designers, frontline managers, community engagement teams.
➜ [Scope this workshop](mailto:[email protected]?subject=Scope%20Inclusive%20Services%203.0%20workshop)